The Swimming Boutique Private and Semi-Private Lessons offers term enrolments which ensures that your booking is reserved for the single term you are enrolled in. This means your booking runs throughout the each term, and to continue to the following term it will require payment for the following term by a cut off date which you will be notified by email. Bookings are not made on public holidays (if your lessons are booked on that holiday)
Enrolments into the program can be made at any time throughout the year.
Upon making a booking, you are required to pay the fees for the full term or remainder of term at the time of booking.
Your booking will continue each term until you let us know you won’t be continuing for the following term.
Cancelling a single lesson
If you are unable to make a lesson for sickness or which ever, please give us a minimum of 24 hours notice and you will be able to this on the parent portal which you would of set up At registration.
Make up lessons
We understand that you cannot always attend your scheduled lessons, therefore we offer make-up lessons.
Conditions for make-up lessons:
- For a make-up voucher to be applied to your account, the centre must be notified of the absence 24 hours before lesson time.
- Make-up lessons are limited to a maximum of 2 per term per weekly booking. 1 lesson booked per week = 2 make-ups / 2 lessons booked per week = 4 make-ups etc.
- Make-up lessons expire on 31 December each year. Any unused make-up vouchers will be forfeited
- Make-up lessons can only be booked within 7 days from the date of the request
- Make-up lessons are offered where available space exists in another class, so they are subject to availability and the same instructor cannot be guaranteed
- Make up day will also be put on one Sunday each term, to be able to use up make ups for lessons missed. You will need to book in over the phone, email or at the centre.
- Make-up lessons cannot be booked within the School Holiday Intensive program
- If you are unable to attend the scheduled make-up lesson, it will be forfeited
- If your perpetual booking is cancelled, any unused make-up lessons will be forfeited
- There will be no refund or credit given for missed or unused make-up lessons
Please note:
Management have some discretion to slightly extend the quota of make-ups to accommodate extenuating circumstances beyond a parent’s control, e.g. continued or repeated illness/hospitalisation etc. Medical or other suitable evidence may be required to support a request for extra make-ups.
Cancelling booking
Due to having your time slot fixed and o my being for private and semi private lessons, you can easily cease lessons from one term to the the next. To cease lessons mid term due to a medical condition with a medical certificate from the doctor, we can credit your account but are unable to hold that class due to the nature of private and semi private lessons. In this case we will credit your account and when child is ready to return then the credit can be used towards the term booking.
Instant cancellation
We can cancel your bookings without warning if you behave in a way that is risky or seriously inappropriate to our staff, other customers and/or our property, such as:
- Threatening or harassing others including our staff, customers and/or suppliers whether at the centre and/or on social media etc
- damaging equipment
GST free
All of our learn to swim programs are GST exempt because they include mainly instruction in personal aquatic survival skills and meet the definition of a ‘first aid or lifesaving course’ in the GST Act.
Credits to accounts
We may offer you credit from time to time, including in connection with when we have to cancel a lesson due to pool closure, unexpected maintenance works or in other circumstances.
Credit is attached to a specific customer account and will be applied to the next term or holiday program.
If the customer account is closed for any reason, any credit is lost.
We may close a customer account, at our option, if the customer is in default of payment or in breach of our terms and policies, if we notice any other issue or error with the account (including possible fraud or criminal activity) or if the account remains idle for 12 months or more.
Credit may not be assigned or transferred to another customer account, except in our discretion.
We may approve a transfer of credit where you change your account details but not where the customer identity changes.
Credit is otherwise valid for a maximum of 12 months from the date of issue or creation.
Expired credit will be deleted and is not refundable.
We are not responsible for notifying you of the credit expiry date on issue or to provide you with reminders.
Credits can only be applied towards swimming lessons and for no other purpose and may not be used in conjunction with special offers and promotions which state credit does not apply.
Credit may not be redeemed for cash or converted into any other forms of tender including gift cards or vouchers.